Water Damage Restoration | R5 Services | Certified 24/7 - TX & LA

RESTORING YOUR WATER DAMAGED PROPERTY

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Water damage is classified into three categories based on the source of the water and the level of contamination. Understanding these categories is essential for determining the appropriate restoration and mitigation approach, as each carries different health risks and restoration challenges.

Water Damage Restoration Services

EMERGENCY RESPONSE

Water damage can happen anytime. We’re available around the clock to respond promptly and minimize damage.

IICRC CERTIFIED TECHNICIANS

Our team consists of IICRC certified technicians skilled in water extraction, drying, and property restoration.

ADVANCED EQUIPMENT

We use state-of-the-art tools and techniques to ensure thorough restoration and cleanup.

Water Classification

There are three categories of water. The restoration protocol depends on the type of water damage suffered.


Category 1: Clean Water

Description:

  • This type of water originates from a clean and sanitary source, posing minimal health risks if addressed promptly.
  • Common sources include:
    • Broken water supply lines.
    • Overflowing sinks or bathtubs (with no contaminants).
    • Appliance malfunctions involving clean water (e.g., water dispensers, HVAC units)


Category 2: Gray Water

Description:

  • Gray water contains a significant level of contamination that could cause illness or discomfort if ingested or exposed to skin.
  • Common sources include:
    • Discharge from washing machines or dishwashers.
    • Toilet overflows containing only urine (no feces).
    • Sump pump failures.


Category 3: Black Water

Description:

  • Black water is highly contaminated, containing harmful pathogens, toxins, or sewage that pose serious health risks.
  • Common sources include:
    • Sewage backups.
    • Floodwater from rivers, streams, or oceans.
    • Toilet backflows containing feces.
    • Water that has been stagnant for an extended period.

WATER DAMAGE RESTORATION PROCESS

  • Call us immediately to report water damage. Our team gathers essential details and dispatches technicians to your location promptly.
  • Provide details about the water source, affected areas, and the severity of the damage.
  • R5 restoration experts conduct a thorough inspection of your property to assess the extent of the damage.
  • R5 Services will classify the water into one of three categories
  • High-powered pumps and vacuums are used to remove standing water as quickly as possible.
  • If the water is contaminated, special protocols are followed to handle it safely.
  • Damaged items, such as carpets, furniture, and drywall, are removed and properly disposed of.
  • Non-salvageable materials are documented for insurance claims.
  • Industrial-grade air movers and dehumidifiers are set up to thoroughly dry walls, floors, and other surfaces.
  • Moisture levels are monitored with specialized tools to ensure no hidden water remains.
    • Surfaces are cleaned and sanitized to eliminate bacteria, viruses, and other contaminants left behind.
    • Odor-neutralizing treatments are applied to remove lingering smells.
    • Antimicrobial treatments are used to prevent mold growth in affected areas.
    • If mold has already developed, it is safely removed according to industry guidelines.
    • Repairs are made to damaged structures, such as replacing drywall, flooring, or insulation.
    • Additional repairs, like painting and reinstalling fixtures, restore the property to its pre-loss condition.
    • Salvageable personal belongings, furniture, and documents are cleaned, dried, and restored.
    • Specialized techniques, such as freeze-drying for important papers, are used when necessary.
    • The restoration team conducts a final inspection to ensure all work is completed to satisfaction.
    • A detailed report and documentation, including photos, are provided for insurance claims.

    R5 Restoration Services